Shipping policy

At Firefly Candle Studio, we are committed to delivering your handcrafted orders safely and as quickly as possible. Since our products are handmade and made-to-order, please review our processing and shipping terms below:

Processing Time (Made-to-Order)

Because each candle is handcrafted specifically for you once your order is placed, please allow 3 business days for us to prepare and package your items before they are shipped. We appreciate your patience as we ensure every detail is perfect!

Shipping Times

Shipping times may vary depending on:

• Your location.

• Carrier delays.

• Seasonal order volume.

Tracking Your Order

Once your order has been carefully crafted and shipped, you will receive a tracking number via email to monitor its journey from our studio to your door.

Delays & External Factors

While we do our best to ensure a smooth delivery, Firefly Candle Studio is not responsible for delays caused by:

• Shipping carrier issues or weather conditions.

• Customs processing (for international orders).

We’re Here to Help

Your satisfaction is our priority. If any issues arise during transit or if your tracking information hasn't updated in a while, please contact us at fireflycandlestudio@gmail.com. We are always here to assist you and ensure your experience is a positive one.